Policy Document · Effective July 2026

Refund Policy

This policy governs purchases made through buyneurozen.com, the authorized Neurozen distribution portal operated by Averline Health Products, LLC. It is written to be read, not skimmed past, and the care team applies it exactly as written.

Our 60-day guarantee

Every Neurozen package, 2, 4, or 8 bottles, carries a 60-day money-back guarantee counted from the delivery date recorded by the carrier. If the formula has not earned its place in your routine within that window, you receive the purchase price back. Opened bottles, partly used bottles, and entirely empty bottles are all accepted; a guarantee that only covers unopened product is a return policy wearing a costume, and we do not operate one.

Starting a refund

1. Email [email protected] within 60 days of delivery, subject line Refund, with your order number and the email used at checkout.
2. Receive your return authorization within 1 business day, including the return address and a reference code to write on the package.
3. Ship back all bottles from the order, in whatever state, via any tracked service. Return postage is the buyer's cost; keep the tracking number.
4. Refund processes within 5 to 7 business days of the package arriving, to the original payment method. Card networks typically post it 3 to 5 business days later.

What is and is not refunded

Refunded: the full product price of the order. Not refunded: original shipping where it was charged ($9.99 on the 2-bottle package) and the cost of return postage. Not eligible: purchases made outside this portal, including marketplace listings, since stock we did not ship is stock we cannot verify or take back; requests beyond the 60-day window, where we have no discretion to invent exceptions and stay fair to everyone else; and repeated serial refunds across multiple orders, which the guarantee was never meant to fund.

Damaged, wrong, or suspect shipments

A damaged box, an incorrect package, or a bottle that fails the verification check is not a refund case; it is our error or a supply problem, and it is corrected at our cost with no return postage required. Write to [email protected] with photos and keep all packaging.

A word on chargebacks

The refund path above is faster than a card dispute and does not require proving anything to a bank. If you have opened a dispute, the card network freezes our ability to refund directly until it resolves; contacting us first, or at least in parallel, gets money back sooner in nearly every case.

Questions about a specific order belong with customer care. Shipping mechanics live on shipping and returns.